Plan Your Visit
Accessibility
Nieuwe Instituut aims to be an accessible space where everyone feels welcome. The institute offers a range of facilities to support this goal. If you have any questions or require personal assistance, please ask a member of staff. Our hospitality team will be happy to help you at the reception desk in the entrance hall.
You will find the most important information you need for an accessible visit below. If you have any questions about preparing for your visit, please email us at receptie@nieuweinstituut.nl or call us on +31 (0)10 440 1200 during opening hours.
We also refer you to our Code of Conduct to help ensure a safe and pleasant experience for all.
Parking
Nieuwe Instituut does not have any parking spaces on its own premises. Visitors can use the Museumpark car park. This has several spaces for people with limited mobility. You can reserve a parking space here.
Entrance
Our main entrance is accessible via a few steps or a gentle ramp. If you are unable to use these, please feel free to contact us. We’re happy to help.
Assistance
If you are unable to navigate the museum independently, you may bring a companion. This person is eligible for a free admission ticket.
Tickets
You can purchase tickets online or at from the reception desk at the museum.
Equipment and support
Nieuwe Instituut is accessible for people using wheelchairs, walkers or mobility scooters. All the exhibition galleries, the Nieuwe Café and the Re-Centre can be accessed via lifts and ramps. Folding crutches and a wheelchair are available for visitors with limited mobility to borrow. Wheelchairs can be reserved through reception.
Hidden Disabilities Sunflower lanyard
The Sunflower lanyard allows you to voluntarily indicate that you have a hidden disability. The Hospitality Team recognises this lanyard and will be happy to take your needs into account.
Museum Pictogram Card
Nieuwe Instituut has a museum pictogram card for visitors with communication disabilities. It features pictograms related to museum visits. The pictogram card can be collected from the reception desk.
Assistance dogs
Assistance dogs are welcome at the Nieuwe Instituut.
Toilets
There is a wheelchair-accessible toilet with a low-level sink on the ground floor. The wheelchair turning space is located in front of the toilet, not to the side of it. All toilets in the institute are accessible to everyone, regardless of gender identity or expression.
Sensory overload
Looking for a less sensory-intense experience? Noise-cancelling headphones for adults and children are available to borrow at the entrance to the exhibition galleries.
Depending on the current exhibitions, visitors may be exposed to large amounts of sound, light, images and smells. Please ask at the reception desk for information about the sensory intensity of the current exhibitions.
Families and children
Families with young and older children are very welcome at the Nieuwe Instituut. Children under 18 enjoy free admission. The wheelchair-accessible toilet has a changing table for babies and small children. High chairs are available in the Nieuwe Café. Prams and pushchairs are permitted throughout the institute, including in all the exhibition galleries.
Pick up a free children’s treasure hunt map at the reception desk to explore the exhibitions. Find out when the next Familie Fest is taking place at the Nieuwe Instituut here.
Free admission and activities
Admission to the Nieuwe Instituut is free very Thursday evening, from 17:00 to 21:00. You can get your free ticket from the ticket desk. See here for details of the next free Thursday Night Detour.
Sonneveld House
Read more about the accessibility of Sonneveld House here.
Contact
If you have any questions or suggestions regarding the accessibility of the Nieuwe Instituut, please email us at info@nieuweinstituut.nl